Privacy Policy
This Privacy Policy explains how Riverlume Media (Pty) Ltd (Pty Ltd), trading as Riverlume, processes personal information in connection with the website gravento.site and its television broadcasting and related services ("the Services"). This policy is issued in compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA").
| Category of Personal Information | Source | Purpose of Processing |
|---|---|---|
| Name and email address | Contact form | Responding to enquiries submitted via the website |
| Message content | Contact form | Understanding and resolving the nature of the enquiry |
| Email address | Email subscription form | Sending newsletters and programming updates from Riverlume |
| Technical and log data (IP address, browser type, device information) | Automated collection via hosting infrastructure and cookies | Website security, fault diagnosis, and analytics |
| Cookie identifiers | Cookies and similar technologies | Site functionality, analytics, and (where consented to) marketing |
1. Responsible Party and Contact Details
| Field | Detail |
|---|---|
| Company name | Riverlume Media (Pty) Ltd |
| Legal form | Pty Ltd |
| Trading name | Riverlume |
| Physical address | 214 Rissik Street, 0181 Pretoria, South Africa |
| Registration number (CIPC) | 0377562452 |
| Tax reference / VAT number | 2534619343 |
| Contact email | [email protected] |
| Contact phone | +27 12 458 8270 |
Any request, question, or complaint concerning the processing of personal information may be directed to the contact details above. Riverlume Media (Pty) Ltd acts as the responsible party, as defined in section 1 of POPIA, for the personal information described in this policy.
2. The Contact Form
Where a data subject submits an enquiry through the contact form on gravento.site, the name, email address, and message content supplied are collected and stored for the purpose of responding to that enquiry. This data is retained for as long as necessary to address the enquiry and any follow-up correspondence, and thereafter in accordance with the retention schedule set out in section 6.
3. Email Subscription
Where a data subject signs up to receive newsletters or programming updates from Riverlume using the email subscription form, the email address supplied is collected and stored on a mailing list for the purpose of sending such communications. Each communication includes a mechanism to unsubscribe, and a request to unsubscribe is processed without undue delay.
4. Legal Bases for Processing
| Processing Activity | Basis under POPIA |
|---|---|
| Responding to contact form enquiries | Consent (section 11(1)(a)) and legitimate interest in handling enquiries (section 11(1)(f)) |
| Sending newsletter communications | Consent (section 11(1)(a)), withdrawable at any time |
| Website security and fault diagnosis logging | Legitimate interest in maintaining a secure and functioning service (section 11(1)(f)) |
| Analytics cookies | Consent, obtained via the cookie consent mechanism |
| Marketing cookies | Consent, obtained via the cookie consent mechanism |
5. Cookies
gravento.site uses cookies falling into the categories of necessary, analytics, and marketing, as further described in the separate Cookie Policy published on this website. Necessary cookies are placed without consent, as they are required for the site to function. Analytics and marketing cookies are placed only once consent has been given via the cookie banner, and may be withdrawn at any time through the cookie settings.
6. Retention
| Data Category | Retention Period |
|---|---|
| Contact form submissions | 24 months from last correspondence, unless a longer period is required to resolve a dispute or comply with a legal obligation |
| Email subscription records | Retained for the duration of the subscription and deleted within 30 days of unsubscription |
| Server and security logs | 12 months |
| Analytics and marketing cookie data | As set out in the Cookie Policy, typically not exceeding 24 months |
7. Hosting and Third-Party Processors
The website and the data collected through it are hosted and processed with the assistance of third-party service providers, including hosting infrastructure providers, email delivery providers, and analytics providers. Such third parties act as operators, as defined in section 1 of POPIA, and process personal information only on the documented instructions of Riverlume Media (Pty) Ltd and subject to confidentiality and security obligations recorded in written agreements, as required by section 21 of POPIA. Where any such provider is located outside South Africa, personal information is transferred only where the recipient is subject to a law, binding corporate rules, or a binding agreement affording an adequate level of protection substantially similar to POPIA, in accordance with section 72.
8. Security Measures
Riverlume Media (Pty) Ltd implements appropriate, reasonable technical and organisational measures to safeguard the integrity and confidentiality of personal information in its possession or under its control, as required by section 19 of POPIA, including access controls, encryption in transit, and periodic review of processing arrangements with third-party operators.
9. Rights of Data Subjects
| Right | Description |
|---|---|
| Access | To request confirmation of whether personal information is held, and access to that information (section 23) |
| Correction | To request correction or deletion of inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained information (section 24) |
| Objection | To object, on reasonable grounds, to the processing of personal information (section 11(3)) |
| Withdrawal of consent | To withdraw consent to processing at any time, including unsubscribing from email communications (section 11(2)) |
| Complaint | To lodge a complaint with the Information Regulator |
Any of the above rights may be exercised by writing to [email protected] or +27 12 458 8270, or by post to 214 Rissik Street, 0181 Pretoria, South Africa. A request will be responded to without undue delay, and in any event within the timeframes prescribed by POPIA.
10. Complaints to the Information Regulator
A data subject who is not satisfied with the manner in which Riverlume Media (Pty) Ltd has processed a complaint or exercised its obligations under this policy may lodge a complaint with the Information Regulator of South Africa, whose contact details are published at www.justice.gov.za/inforeg.
11. Changes to this Policy
This Privacy Policy may be updated from time to time to reflect changes in processing practices or legal requirements. The version published on gravento.site at any given time is the version in effect. This policy was last updated in 2026.